Question 1

Which imaging modalities has HeartLab been designed for?

Question 2

Can I migrate existing studies from my current system or hard drive?

Accepted Answer

Yes, HeartLab can take care of this for you during the onboarding phase.

Question 3

Do I need to download any software?

Accepted Answer

HeartLab's cardiology imaging platform is all browser-based (also referred to as 'in the cloud') and so there is no need to download any software.

Question 4

What machines are supported?

Accepted Answer

We have designed HeartLab to be vendor-neutral and have worked with all major machine vendors including Philips, GE Healthcare, Siemens, Mindray, and Samsung.

Question 5

Is there a cost for implementation and onboarding?

Accepted Answer

HeartLab generally includes onboarding for new customers as part of the subscription cost (subject to project complexity). Our entry level plan: Flexi, includes virtual onboarding and training for your team, plus guidance on report templates, and system setup. Our Business and Enterprise plans include bespoke sessions with our team on report templates, best practices and more, subject to the Statement of Work agreed upon in your contract.

Question 6

Do I pay for upgrades, maintenance, or support?

Accepted Answer

HeartLab operates on a subscription model (software-as-a-service) that provides access to the latest version of the application to all customers. Subscriptions include automatic updates, new features, maintenance, and support directly from us, all included in the price of your subscription.

Question 7

Is HeartLab secure?

Accepted Answer

HeartLab adopts Secure by Design principles, is independently penetration tested and HIPAA compliant.

Question 8

Can I send my reports to my EMR/EHR?

Accepted Answer

Yes, HeartLab supports HL7 connectivity to talk natively with your PMS, CVIS/RIS and EHR/EMR systems. We can also use SFTP to place finalised reports in a specified folder on your server if preferred.

Question 9

How long will it take from signing the contract to rolling out HeartLab to our team?

Accepted Answer

For small to medium-sized practices, our new customers are typically up and running within just a few days. Larger practices may take several weeks depending on the resources within your practice, and any migration and onboarding needs. Book a demo to learn more and discuss estimated pricing for your organization.

Question 10

How much training does it require to get our team up and running?

Accepted Answer

We designed HeartLab to be intuitive and easy to use; and to help you get going even more quickly, we provide a series of ongoing training sessions at the beginning of our relationship.

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